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Refund Policy

Thanks for purchasing one or more of our products or services.

If you are not satisfied with the products or services that you have received from us, we offer a full money-back guarantee for all purchases made on our website (pending approval by Matrix Security Integration). Your refund request needs to be sought after within 14 days of your purchase. If your refund is approved by Matrix Security Integration you will receive your refund within 7 days.

After the 14 day period has expired, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase.

If you have any additional questions or would like to request a refund, feel free to contact us.

Business Hours & After Hours Lockout Service Refund Policy

Once your payment has been received and accepted by Matrix Security Integration, refunds for lockout jobs are non-refundable. If for any reason you gain access to your property or vehicle after you have paid for our lockout service, you are still not eligible for a refund. This means you need to be absolutely sure that you require our lockout service BEFORE your payment to us is made.